Frequently Asked Questions

What does EliteSDR do?

EliteSDR analyses sales calls with AI to produce objective, evidence-based coaching reports for SDRs.

How accurate is the AI?

Every score is backed by a specific transcript quote or moment, so recommendations are explainable rather than a black box.

Which languages are supported?

English is supported today; additional languages are on the roadmap.

How does the Free Trial work?

14 days, up to 20 coaching reports, no credit card. Your reports stay available after the trial ends.

Can I cancel anytime?

Yes, at any time from Account > Subscription.

How does billing work?

Monthly or annual, billed per user via Stripe.

Is customer data secure?

Data is isolated per organisation and encrypted in transit and at rest.

Where is data stored?

In secure cloud infrastructure, isolated per organisation.

How long is data retained?

Configurable per organisation. Your Data Retention Policy is managed from Admin > System Settings.

Supported audio formats?

MP3, WAV and M4A. See the Upload Call screen for exact size limits.

Browser requirements?

Any modern evergreen browser (Chrome, Edge, Safari, Firefox).

Processing times?

Most calls are transcribed and analysed in under 5 minutes.